Refund Policy

You have 5 calendar days from delivery to submit a return request through your dashboard. Include supporting detail (screenshots, call recordings, property links) to speed up review. Requests after 5 days will not be reviewed.

Refundable Cases

Refunds may be approved if:

- The seller is not the property owner - must confirm with the actual owner first

- The seller confirms they are not selling, or only if the price is right (recording required)

- The property is a duplicate of one we delivered to you within the last 365 days

- The phone number is invalid or disconnected

Non-Refundable Cases

Refunds are not available if:

- No deal was made due to price, terms, or timeline - the seller is real and was reached, they just didn't accept your offer

- The property type matches the lead type you purchased (a mobile home, land, condo, or MLS lead delivered as that type is not a defect - it's what you bought)

- The request is submitted after the 5-day window

- Tax records, county records, or equity position didn't match your expectations

- You forgot to pause or cancel a subscription or bidding option

How Credits Work

Approved returns are issued as account credits, not cash, applied to your account balance for future leads. Processed within 5 business days.

Chargebacks

All fees are final and non-refundable except as described above. Filing a chargeback without first going through this process is a material breach of your agreement with us, and we reserve the right to recover all associated costs, including legal and administrative fees.